I do my work with care and attention. Even so, it can happen that you are not satisfied about something, for example a session, an appointment or our collaboration. I would really like to hear about it. To me, a complaint is not a nuisance but a chance to put things right together and to improve my work.
Below you can read how this works. In short: we first try to resolve it together, and if for any reason we cannot, you can turn to my professional association, the NOBCO.
Do you have a complaint, or is something bothering you? Please contact me directly at info [at] cohere.nl. Describe as concretely as possible what it is about. I take your message seriously and will respond as soon as possible, in any case within five working days.
In most cases an open conversation resolves things. We discuss what is going on and look for a solution that feels right to you. Everything we discuss remains confidential.
If we are unable to resolve it between us, you can submit your complaint to the NOBCO (the Dutch Order of Professional Coaches), with which I am registered as a professional coach. An independent committee assesses your complaint against the International Ethics Code: the code of conduct that every NOBCO coach adheres to.
You can submit your complaint via the NOBCO:
The outcome of this procedure is binding. This way you can be sure that your complaint will also be handled independently if we cannot resolve it together.
Do you have a question, or would you like to discuss something? Feel free to send a message to info [at] cohere.nl. I am happy to think along with you.
This complaints procedure aligns with Article 14 of cohere's terms and conditions.