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Terms and Conditions

Version: June 2026

These terms and conditions apply to all coaching services provided by cohere. They are written to be easy to read. Where these terms say "we", "us" or "cohere", we mean Cohere Communications. Where they say "you" or "your", we mean the client and/or the coachee, depending on the context (see Article 1 and Article 2).

This is a translation of the Dutch terms and conditions for your convenience. The agreement is governed by Dutch law. In the event of any discrepancy between this English version and the Dutch version, the Dutch version prevails.

Cohere Communications, trading under the name cohere. Based in The Hague, the Netherlands · Chamber of Commerce (KvK) no. 54863651 · info [at] cohere.nl · www.cohere.nl

Article 1. Definitions

In these terms and conditions, the following definitions apply:

Article 2. Applicability

  1. These terms apply to all quotations, offers and agreements under which cohere offers or provides services, and to all additional and follow-up assignments.
  2. Deviations from these terms are only valid if we have agreed them in writing (including by e-mail).
  3. Any purchasing or other terms of the client do not apply, unless cohere has expressly accepted them in writing.
  4. If one or more provisions of these terms are void or are annulled, the remaining provisions remain fully in force. We will then consult to replace the provision with a valid one that stays as close as possible to the original intent.
  5. Where these terms deviate from mandatory consumer law, the statutory rules apply to consumers. Provisions that would be invalid towards consumers remain fully valid towards business clients.
  6. Where these terms say "you" or "your", this refers to the client and/or the coachee, depending on the context. The financial and contractual obligations, such as payment, cancellation and no-show charges, and termination, rest with the client. If the client is someone other than the coachee (for example an employer), these arrangements are directed at the client, and the client warrants that the coachee will comply with these terms. The confidentiality under Article 10 nevertheless applies in full towards the coachee.

Article 3. Professional code and quality

  1. Cohere is affiliated with the NOBCO and works in accordance with the applicable NOBCO/EMCC Code of Ethics (the International Ethics Code).
  2. Cohere carries out the services with the care, expertise and integrity that may be expected of a professional coach, in line with the standards and guidelines of the NOBCO applicable at the time of performance.
  3. The NOBCO complaints regulations apply to the services (see Article 14).

Article 4. Introduction, offer and conclusion of the agreement

  1. Every collaboration begins with a free, no-obligation introductory conversation. There are no costs and no obligations attached to it.
  2. Offers and quotations from cohere are without obligation and valid for 30 days, unless stated otherwise.
  3. The agreement is concluded as soon as you accept an offer, quotation or programme proposal (in writing, by e-mail or via a confirmation), or as soon as cohere starts performing at your request.
  4. For business clients, an oral arrangement that cohere confirms in writing is deemed correct if the client does not dispute it in writing within five working days and, in any case, before the work begins.

Article 5. Rates and payment

  1. The applicable rates are stated at www.cohere.nl or in your personal programme proposal.
  2. For private (consumer) clients, the stated rates are inclusive of VAT. For business clients, the rates are exclusive of 21% VAT and exclusive of any other government levies.
  3. A coaching programme is invoiced before it starts and must be paid before the first session, unless payment in instalments has been agreed in writing. Individual (follow-up) sessions are invoiced per session or per month.
  4. Payment must be made within 14 days of the invoice date, without set-off or suspension, by the method indicated by cohere.
  5. Cohere may suspend the performance of a programme for as long as an advance payment or agreed instalment has not been made.
  6. If you do not pay on time, you are in default. From that moment you owe statutory interest on the outstanding amount. For consumers, a payment reminder with a 14-day term is sent first before collection costs are charged; those costs are then calculated according to the statutory scale (Dutch Collection Costs Act, Wet incassokosten). For business clients, the out-of-court collection costs amount to at least 15% of the outstanding amount, with a minimum of € 50.
  7. Cohere may adjust its rates annually, for example based on price indexation. For ongoing programmes, the rate agreed at the start applies.

Article 6. Cooling-off period for consumers (right of withdrawal)

  1. If you enter into the agreement as a consumer at a distance (for example by phone or online) or away from the practice premises, you have the right to withdraw from the agreement within 14 days without giving reasons (statutory cooling-off period).
  2. If you want the coaching to begin within these 14 days, we ask for your express consent. You acknowledge that you lose your right of withdrawal once the service has been fully performed. If the coaching starts before the cooling-off period ends and you then still withdraw, you pay pro rata for the part already delivered.
  3. You can withdraw by a clear statement by e-mail to info [at] cohere.nl. Cohere confirms receipt and refunds any amount already paid (pro rata) within 14 days.

Article 7. Rescheduling, cancelling and non-attendance

  1. It can always happen that an appointment does not suit you. You may reschedule or cancel a planned session free of charge up to at least 24 hours before the appointment. This can be done by e-mail, phone or WhatsApp.
  2. If you reschedule or cancel a session within 24 hours before the start, or you do not attend (no-show), that session is charged in full, or counted as used within the programme. The reason is that the reserved time and any room booking can no longer be reallocated.
  3. In the event of illness or force majeure on your side, we will make an effort to reschedule the appointment in consultation rather than charge for it. You cannot derive any rights from this, but we always look for a reasonable solution.
  4. A pre-paid programme consists of an agreed number of sessions. If you stop midway, there is no refund for sessions already scheduled or used. Sessions not yet scheduled may, in consultation, be refunded or used as credit, unless mandatory law provides otherwise. This clause does not affect the right of withdrawal under Article 6.
  5. The sessions of a programme are to be used within 12 months of the start, unless agreed otherwise. Sessions still outstanding after that lapse without any right to a refund.
  6. In exceptional cases cohere may reschedule an appointment (for example due to illness) and will notify you as soon as possible. This does not give rise to any right to compensation.

Article 8. Performance of the agreement

  1. Cohere performs the agreement to the best of its insight and ability. Cohere has an obligation to make best efforts, not an obligation to achieve a result: a particular outcome cannot be guaranteed, as it also depends on your own effort and on factors beyond our control.
  2. For proper performance, cohere expects you to share the information reasonably needed in good time, and that this information is correct and complete.
  3. An agreed deadline for (partial) work is not a strict deadline, unless expressly agreed otherwise.

Article 9. The nature of coaching; not therapy or medical treatment

  1. Coaching at cohere is aimed at awareness, personal development and growth. It is not a medical or psychological treatment and is no substitute for one.
  2. You remain responsible at all times for your own choices, behaviour and well-being, including what you do or refrain from doing as a result of the coaching.
  3. If you have psychological or physical complaints that require treatment, cohere advises you to (also) contact your general practitioner or a qualified care provider. Coaching may, in consultation, run alongside such treatment, but does not replace it.
  4. Cohere may decline or refer a coachee when a request for help falls outside the scope or possibilities of coaching.

Article 10. Confidentiality and privacy

  1. Everything discussed during or in connection with the coaching is strictly confidential. Cohere makes no disclosures about it to third parties, not even to a paying client/employer, unless you give express consent.
  2. In business programmes, only what has been agreed in advance and to which the coachee consents is shared with the employer.
  3. Confidentiality may be broken where the law or a competent authority requires it, or in an emergency where the life or safety of the coachee or others is at risk.
  4. For quality assurance, cases may be discussed in supervision or peer review. This is always done anonymously, without identifiable details.
  5. Cohere processes personal data in accordance with the GDPR. You can read how we do this in the privacy statement at www.cohere.nl/privacy.

Article 11. Intellectual property

  1. Cohere retains all intellectual property rights in the materials used or provided in connection with the coaching, such as models, exercises, worksheets, texts and recordings.
  2. These materials are intended for your personal use within the coaching. Without cohere's prior written consent, you may not reproduce, publish, provide to third parties, or commercially exploit them.
  3. Cohere may use the knowledge gained during performance for other purposes, provided it cannot be traced back to an individual client or coachee.

Article 12. Liability

  1. Cohere is only liable for damage resulting from a serious, attributable failure in the performance of the agreement.
  2. If cohere is liable, that liability is limited to the amount paid out by cohere's professional liability insurance in the relevant case, increased by the deductible. A copy of the policy terms is available on request.
  3. If, for whatever reason, the insurance does not pay out, liability is limited to the fee for the assignment to which the liability relates, with a maximum of € 5,000.
  4. Cohere is not liable for indirect damage, including consequential loss, lost profit, missed savings or business interruption.
  5. Cohere is not liable for damage caused by incorrect or incomplete information you have provided, unless that inaccuracy should have been clearly apparent to cohere.
  6. The limitations in this article do not apply in the event of intent or deliberate recklessness on the part of cohere.
  7. A claim for damages lapses if you do not report it to cohere and bring it before the court within one year of discovering the damage.

Article 13. Force majeure

  1. In the event of force majeure, cohere may suspend performance. Force majeure includes any external cause that prevents cohere from fulfilling its obligations, including illness of the coach.
  2. If the force majeure lasts longer than two months, both parties may dissolve the agreement for the part not yet performed, without any obligation to pay compensation. Work already performed may be invoiced pro rata.

Article 14. Complaints and disputes

  1. If you are dissatisfied about anything, please let cohere know as soon as possible. We will do our best to resolve it together in an open conversation.
  2. If we cannot resolve it between us, you can use the NOBCO complaints and disputes procedure. You can submit a complaint to the NOBCO in accordance with the applicable NOBCO complaints regulations.
  3. All agreements between you and cohere are governed by Dutch law.
  4. We first submit disputes to each other and, where possible, to mediation. If that does not lead to a solution, the competent court in the district of The Hague has jurisdiction. A consumer may, within one month after cohere invokes this court, choose the court that has jurisdiction under the law.

Article 15. Termination and suspension

  1. Both you and cohere may end the agreement by mutual agreement. The financial arrangements under Article 7 continue to apply.
  2. Cohere may terminate or suspend the agreement with immediate effect and without judicial intervention if the client fails to meet a payment obligation within 14 days of a written reminder, or if the client is declared bankrupt or granted a suspension of payments.

Article 16. Changes to these terms

Cohere may amend these terms and conditions. The most recent version is always available at www.cohere.nl. For an ongoing agreement, the terms that applied when it was concluded continue to apply, unless a change follows from the law.

Cohere Communications, trading under the name cohere · The Hague · KvK 54863651 · info [at] cohere.nl · www.cohere.nl. This English text is a courtesy translation; in case of any discrepancy the Dutch version prevails.